Retail Operations Specialist: Paperwork, Service & Cash

CarMax Business Services; Palmdale (CA); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

CarMax in Palmdale, CA is seeking a Business Operations Associate to support store operations, process sales and appraisals, and ensure accurate paperwork. You will greet customers, handle data entry, and collaborate across teams to maintain smooth transactions.

The role requires attention to detail, strong organizational skills, and the ability to lift up to 20 lbs. It offers opportunities for growth within a nationwide retailer known for transparency and customer focus.

Qualifications

• Reads, interprets, and records data accurately for compliance and reporting.
• Maintains organization and multitasks in a deadline-driven environment.
• Proficient in Microsoft Office and data-entry software.
• Communicates effectively with customers and colleagues.
• Able to lift up to 20 lbs and stand for extended periods.
• Committed to confidentiality and CarMax policies.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales.
• Manage auction and appraisal transactions with accurate titles and funding documentation.
• Handle cash management tasks, including deposits and security protocols.
• Train and mentor new associates and support store operations.
• Perform clerical duties like filing, data entry, and reconciling missing information.
• Adhere to CarMax EH&S requirements and maintain a clean work area.

Skills

Attention to detail

Customer service

Data entry

Organizational skills

Verbal and written communication

Confidentiality

Flexibility

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Palmdale, CA is seeking a Business Operations Associate to support store operations, process sales and appraisals, and ensure accurate paperwork. You will greet customers, handle data entry, and collaborate across teams to maintain smooth transactions.

The role requires attention to detail, strong organizational skills, and the ability to lift up to 20 lbs. It offers opportunities for growth within a nationwide retailer known for transparency and customer focus.