Store Operations & Compliance Associate

CarMax; Costa Mesa (CA); On-site; USD 49,858,000 - 80,231,000; Full time

Benefits offered by this job

Sick leave (state law)

Floating Holiday Time

Vacation time (8–40 hours)

Job summary

CarMax is seeking a Business Operations Associate in Costa Mesa to support store operations, help with sales, auctions, and appraisals, and ensure accurate documentation. You’ll handle cash, audit paperwork, and communicate clearly with customers and teams in a fast-paced environment.

Responsibilities include greeting customers, guiding them through forms, processing retail and wholesale paperwork, and maintaining audit trails.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Attention to detail

Organization

Communication

Data entry

Cash handling

Tools

Microsoft Office

Job description

CarMax is seeking a Business Operations Associate in Costa Mesa to support store operations, help with sales, auctions, and appraisals, and ensure accurate documentation. You’ll handle cash, audit paperwork, and communicate clearly with customers and teams in a fast-paced environment.

Responsibilities include greeting customers, guiding them through forms, processing retail and wholesale paperwork, and maintaining audit trails.