Operations & Compliance Specialist

CarMax Business Services; Northern (KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Sick time per state law

Vacation time

Floating Holiday Time

Job summary

CarMax is hiring a Business Operations Associate in California to support store operations, handle sales and appraisal paperwork, and assist with audits and cash processes. You will interact with customers, ensure accurate documentation, and maintain security protocols while supporting multiple departments in a fast-paced environment.

The role emphasizes attention to detail, effective communication, and a collaborative team approach, with a focus on transparency and integrity.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data accuracy

Organizational skills

MS Office

Communication skills

Physical ability 20 lbs

Confidentiality

Flexible schedules

Tools

MS Office

Job description

CarMax is hiring a Business Operations Associate in California to support store operations, handle sales and appraisal paperwork, and assist with audits and cash processes. You will interact with customers, ensure accurate documentation, and maintain security protocols while supporting multiple departments in a fast-paced environment.

The role emphasizes attention to detail, effective communication, and a collaborative team approach, with a focus on transparency and integrity.