Retail Operations and Paperwork Specialist

CarMax Business Services; Fairfield (CA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Floating holiday

Job summary

CarMax is seeking a Business Operations Associate in Fairfield, CA to be the backbone of store operations. You will handle sales, auctions, and appraisals processes, ensuring accuracy and customer-focused service.

Responsibilities include cash management, paperwork audits, and cross-department support while maintaining CarMax EH&S standards and a clean work environment. The role requires flexibility for nights, weekends, and holidays, and offers competitive hourly pay in California.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Microsoft Office

Verbal and written communication

Attention to detail

Cash handling

Confidentiality and integrity

Flexibility with schedules

Job description

CarMax is seeking a Business Operations Associate in Fairfield, CA to be the backbone of store operations. You will handle sales, auctions, and appraisals processes, ensuring accuracy and customer-focused service.

Responsibilities include cash management, paperwork audits, and cross-department support while maintaining CarMax EH&S standards and a clean work environment. The role requires flexibility for nights, weekends, and holidays, and offers competitive hourly pay in California.