Store Operations & Customer Service Associate

CarMax Business Services; Lithia Springs (GA); On-site; USD 26,000 - 30,000; Full time

Job summary

CarMax is seeking a Business Operations Associate to support store operations, ensuring accurate processing of sales, auctions, and appraisals. You will handle cash, audits, and critical paperwork while delivering excellent customer service in a fast-paced team environment.

Responsibilities include processing documents, managing deposits, mentoring new associates, and maintaining compliance with CarMax policies.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Effective verbal and written communication for customers and teams.
• Willingness to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and contracts.
• Manage auction and appraisal transactions with accurate titles and funding documentation.
• Handle cash management tasks including deposits and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Data interpretation

Organizational skills

Communication skills

Confidentiality

Flexibility

Physical stamina

Microsoft Office

Job description

CarMax is seeking a Business Operations Associate to support store operations, ensuring accurate processing of sales, auctions, and appraisals. You will handle cash, audits, and critical paperwork while delivering excellent customer service in a fast-paced team environment.

Responsibilities include processing documents, managing deposits, mentoring new associates, and maintaining compliance with CarMax policies.