Store Operations & Compliance Associate

CarMax Business Services; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

CarMax Canoga Park is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, appraisals, and paperwork with accuracy and integrity. You will greet customers, process transactions, manage cash, and ensure compliance.

The role emphasizes attention to detail, excellent communication, and the ability to balance multiple tasks in a fast-paced, team-oriented environment.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication with customers and teams.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Communication

Attention to detail

Cash handling

Team collaboration

Flexibility

Tools

Microsoft Office

Job description

CarMax Canoga Park is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, appraisals, and paperwork with accuracy and integrity. You will greet customers, process transactions, manage cash, and ensure compliance.

The role emphasizes attention to detail, excellent communication, and the ability to balance multiple tasks in a fast-paced, team-oriented environment.