Customer-Centric Operations Specialist

CarMax Business Services; Town of Newark (WI); On-site; USD 30,000 - 34,000; Full time

Job summary

CarMax is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, and appraisals. You will manage cash, audit essential documents, and ensure accurate titles and funding paperwork in a fast-paced team setting.

This role emphasizes exceptional customer service, strict attention to detail, and strong organizational skills while supporting multiple departments and maintaining regulatory compliance.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

MS Office

Communication

Physical stamina

Confidentiality

Flexible scheduling

Job description

CarMax is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, and appraisals. You will manage cash, audit essential documents, and ensure accurate titles and funding paperwork in a fast-paced team setting.

This role emphasizes exceptional customer service, strict attention to detail, and strong organizational skills while supporting multiple departments and maintaining regulatory compliance.