Retail Mobile Tech Specialist — Customer Solutions

T-Mobile; Bellevue (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

T-Mobile is hiring to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. The role focuses on building product knowledge, demonstrating solutions, and assisting customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.

Qualifications

• High School Diploma/GED is required.
• At least 6 months in customer service or sales in a retail setting preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. The role focuses on building product knowledge, demonstrating solutions, and assisting customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.