Retail Mobile Sales Specialist – Customer Solutions

T-Mobile; Citrus Heights (CA); On-site; USD 40,000 - 46,000; Full time

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations in a fast-paced store environment. You will engage customers, assess their technology and service needs, and demonstrate network coverage and product benefits.

The role emphasizes customer relationships, training completion, and delivering a seamless customer experience. Requires strong communication and sales skills with opportunity for growth within the team.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience in a Retail environment is preferred.
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Change Agility

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations in a fast-paced store environment. You will engage customers, assess their technology and service needs, and demonstrate network coverage and product benefits.

The role emphasizes customer relationships, training completion, and delivering a seamless customer experience. Requires strong communication and sales skills with opportunity for growth within the team.