Mobile Retail Specialist — Customer-Driven Tech Sales

T-Mobile; Baraboo (WI); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Commuter and transit programs

Mobile service discounts

Home internet discounts

Job summary

T-Mobile is seeking candidates to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, developing skills in customer interaction and digital tools.

Role emphasizes customer satisfaction, knowledge proficiency, and loyalty building, with opportunities for on-the-job training and growth within a collaborative team environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking candidates to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, developing skills in customer interaction and digital tools.

Role emphasizes customer satisfaction, knowledge proficiency, and loyalty building, with opportunities for on-the-job training and growth within a collaborative team environment.