Mobile Tech & Customer Solutions Specialist

T-Mobile; Albany (GA); On-site; USD 2,480,000 - 3,031,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a role that supports retail operations by engaging customers and addressing their technology and service needs in a fast-paced setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while developing skills in customer interaction, digital tool usage, and service plan recommendations.

The role measures success by customer satisfaction, product knowledge, and effective use of digital resources, helping strengthen

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a role that supports retail operations by engaging customers and addressing their technology and service needs in a fast-paced setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while developing skills in customer interaction, digital tool usage, and service plan recommendations.

The role measures success by customer satisfaction, product knowledge, and effective use of digital resources, helping strengthen