Mobile Retail Specialist – Customer Tech Solutions

T-MOBILE USA, Inc.; Wapakoneta (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to enhance satisfaction and loyalty.

This role emphasizes strong communication, problem solving, and teamwork across channels, with on-the-job training and ongoing development as you grow within the company.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to enhance satisfaction and loyalty.

This role emphasizes strong communication, problem solving, and teamwork across channels, with on-the-job training and ongoing development as you grow within the company.