Mobile Retail Specialist: Tech Solutions & Customer Care

T-Mobile; Leander (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Health insurance

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and develop skills in customer interaction, digital tools, and service-plan recommendations, with success measured by customer satisfaction and knowledge proficiency. This role includes on-the-job training, competitive pay, stock grants and benefits, with

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Problem solving

Change agility

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and develop skills in customer interaction, digital tools, and service-plan recommendations, with success measured by customer satisfaction and knowledge proficiency. This role includes on-the-job training, competitive pay, stock grants and benefits, with