Mobile Tech & Service Specialist

T-Mobile; Waxahachie (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaching

Job summary

T-Mobile is hiring for a retail role that supports customer interactions and technology/service needs in a fast-paced store environment. You’ll build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, using digital tools and plans to meet individual needs.

The role emphasizes customer satisfaction, product knowledge, and strong collaboration with teammates to enhance the overall store experience.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Demonstrates change agility as part of job responsibilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change agility

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a retail role that supports customer interactions and technology/service needs in a fast-paced store environment. You’ll build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, using digital tools and plans to meet individual needs.

The role emphasizes customer satisfaction, product knowledge, and strong collaboration with teammates to enhance the overall store experience.