Mobile Retail Specialist - Tech Solutions & Customer Impact

T-Mobile; Crystal (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

The role emphasizes customer service, digital tool proficiency, and effective communication. Training is provided; the position offers competitive pay, benefits, stock grants, and opportunities for growth within a

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Change agility

Multitasking

Teamwork

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

The role emphasizes customer service, digital tool proficiency, and effective communication. Training is provided; the position offers competitive pay, benefits, stock grants, and opportunities for growth within a