Mobile Retail Specialist: Tech Solutions & Impact

T-Mobile; Cornelia (GA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey to improve satisfaction and loyalty.

As you grow, you will use digital resources, participate in training, and collaborate with teammates to deliver a seamless experience. A strong emphasis is placed on customer service and sales excellence.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey to improve satisfaction and loyalty.

As you grow, you will use digital resources, participate in training, and collaborate with teammates to deliver a seamless experience. A strong emphasis is placed on customer service and sales excellence.