Retail Mobile Experience Specialist

Comcast Resume; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile products and services.

As an RSA, you will handle activation, education, troubleshooting and escalations while assisting with operational priorities to

Qualifications

• High School Diploma / GED (Required)
• 0-2 Years relevant experience

Responsibilities

• Activate devices and educate customers on setup.
• Troubleshoot and resolve device/service issues.
• Assist with activations, transfers, and warranty claims.
• Maintain store cleanliness and merchandising.
• Process returns and exchanges.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

HS Diploma

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile products and services.

As an RSA, you will handle activation, education, troubleshooting and escalations while assisting with operational priorities to