Mobile Activation & Customer Experience Specialist

Comcast Corporation; Boulder (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support a store team in delivering a best-in-class customer experience across mobile products and services. The RSA acts as a go-to technical and operational resource, helping customers activate devices, learn setup, troubleshoot issues, and navigate escalations with confidence.

You will assist with activations, account security, and device configurations while maintaining a clean, organized store environment.

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant work experience in retail or service.
• Strong customer service and technology aptitude.

Responsibilities

• Assist with mobile activations, education, troubleshooting, and escalations.
• Provide white-glove experience and educate customers.
• Support store operations and ensure a clean, efficient environment.
• Handle on-demand deliveries and upsell accessories.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Communication

Resilience

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma/GED

Job description

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support a store team in delivering a best-in-class customer experience across mobile products and services. The RSA acts as a go-to technical and operational resource, helping customers activate devices, learn setup, troubleshoot issues, and navigate escalations with confidence.

You will assist with activations, account security, and device configurations while maintaining a clean, organized store environment.