Mobile Retail Experience Specialist

Comcast; Westminster (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to join our store team in Colorado. You will support the customer experience across mobile activation, education, troubleshooting, and escalations, acting as a go-to technical and operational resource to ensure customers leave confident in their Comcast products and services.

You will handle activations, device education, accessory upsells, and on-demand deliveries while maintaining store standards and providing exceptional

Qualifications

• Customer-focused approach to helping clients.
• Ability to work in a fast-paced retail environment.
• Familiarity with mobile devices and basic tech troubleshooting.

Responsibilities

• Activate devices and BYOD on network; educate customers on setup.
• Troubleshoot and resolve device/service issues; assist with account security.
• Assist with activation/configuration of SIM/eSIM and accessories; upsell where appropriate.
• Handle customer interactions with professionalism and ensure a positive experience.
• Maintain store cleanliness, merchandising standards, and accurate inventory.

Skills

Customer-Focused

Teamwork

Technical Knowledge

Communication

Problem Solving

Resilience

Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to join our store team in Colorado. You will support the customer experience across mobile activation, education, troubleshooting, and escalations, acting as a go-to technical and operational resource to ensure customers leave confident in their Comcast products and services.

You will handle activations, device education, accessory upsells, and on-demand deliveries while maintaining store standards and providing exceptional