Mobile Experience Specialist

Comcast Resume; San Jose (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Comcast is hiring a Mobile Retail Service Associate (Mobile RSA) to support store teams in delivering a best-in-class customer experience across mobile products and services. You will assist with activations, education, troubleshooting, and escalations while driving operational priorities and upselling accessories.

The role emphasizes technical enthusiasm, strong customer service, and teamwork to ensure customers leave confident and excited about Comcast products and services.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience preferred (retail, tech support, or customer service).
• Strong communication and problem-solving skills are essential.

Responsibilities

• Activate and educate customers on devices and services.
• Troubleshoot and resolve device or account issues.
• Assist with returns, exchanges, and warranty processes.
• Support mobile activations, education, and upsell opportunities.
• Maintain store cleanliness and organized product displays.
• Deliver excellent customer service and promote digital options.

Skills

communication

critical thinking

problem solving

customer-focused

professional integrity

resilience

self motivation

teamwork

technical knowledge

workplace organization

Education

High School Diploma / GED (Required)

Job description

Comcast is hiring a Mobile Retail Service Associate (Mobile RSA) to support store teams in delivering a best-in-class customer experience across mobile products and services. You will assist with activations, education, troubleshooting, and escalations while driving operational priorities and upselling accessories.

The role emphasizes technical enthusiasm, strong customer service, and teamwork to ensure customers leave confident and excited about Comcast products and services.