Mobile Tech & Customer Experience Specialist

Comcast; Lakewood (CO); On-site; USD 25,000 - 29,000; Full time

Job summary

Comcast Corporation in the United States is seeking a Mobile Retail Service Associate (Mobile RSA) to support store teams in delivering a best-in-class customer experience across mobile, operational and transactional activities. You will serve as a go-to technical resource, helping to maintain a clean, efficient store environment and assist with activations, education, troubleshooting, and escalations.

Responsibilities include activating devices, guiding setup, supporting BYOD, accessories

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience in retail or customer service.
• Strong customer-service orientation and communication skills.

Responsibilities

• Provide a white-glove customer experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Use advanced tools to manage escalations.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
• On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurate, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
• Provide hands-on demonstrations of devices and features to enhance value.
• Support store resets for proper merchandising and operational readiness.
• Maintain visual standards and product placement for optimal customer experience.
• Inspect back-of-house to ensure clean, secure, and properly placed inventory.
• Facilitate quick device swaps for customers.
• Process equipment returns efficiently while ensuring compliance.
• Understand and follow the Comcast Operating Principles.
• Own the customer experience and promote digital options at every touchpoint.
• Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
• Win as a team through collaboration and openness to new ideas.
• Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
• Drive results and operational excellence.
• Foster and support a culture of inclusion.
• Do what’s right for customers, teammates, communities, and investors.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Corporation in the United States is seeking a Mobile Retail Service Associate (Mobile RSA) to support store teams in delivering a best-in-class customer experience across mobile, operational and transactional activities. You will serve as a go-to technical resource, helping to maintain a clean, efficient store environment and assist with activations, education, troubleshooting, and escalations.

Responsibilities include activating devices, guiding setup, supporting BYOD, accessories