Mobile Retail Experience Specialist

Comcast Corporation; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast Corporation is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will manage activations, education, troubleshooting, and escalations while maintaining a clean store and providing exceptional customer support for mobile products and services.

The role focuses on assisting customers with device setups, SIM/eSIM configurations, and on-demand deliveries, with

Qualifications

• High school diploma or GED required.
• Strong communication and problem-solving skills.
• Customer-focused with professional integrity.
• Ability to thrive in a fast-paced retail environment.

Responsibilities

• Activate and educate customers on mobile devices and BYOD.
• Troubleshoot issues and assist with activations and escalations.
• Upsell accessories and drive incremental revenue.
• Ensure store cleanliness, organization, and security of inventory.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Corporation is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will manage activations, education, troubleshooting, and escalations while maintaining a clean store and providing exceptional customer support for mobile products and services.

The role focuses on assisting customers with device setups, SIM/eSIM configurations, and on-demand deliveries, with