Mobile Device Activation & Support Specialist

Comcast (CC) of Willow Grove; Union City (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. You will assist with activations, education, troubleshooting, and support to ensure customers leave confident and excited about Comcast offerings.

As a Mobile RSA, you will handle device setups, account security, and on-demand pick-ups while maintaining store cleanliness and operational readiness.

Qualifications

• High School Diploma or GED is required.
• 0-2 years of relevant work experience preferred.
• Strong communication and customer-service skills required.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. You will assist with activations, education, troubleshooting, and support to ensure customers leave confident and excited about Comcast offerings.

As a Mobile RSA, you will handle device setups, account security, and on-demand pick-ups while maintaining store cleanliness and operational readiness.