Mobile Experience Specialist — In-Store Tech & Service

Comcast Resume; Peoria (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical and operational resource, helping to maintain a clean and friendly store environment while guiding customers through activation, education, and troubleshooting.

The RSA will demonstrate device features, assist with account security, and help with on-demand deliveries and upsell

Qualifications

• Clear communication with customers and teammates.
• Able to explain device features and digital options.
• Willingness to learn Comcast products and services.

Responsibilities

• Activate and educate customers on mobile devices and accessories.
• Troubleshoot basic device issues and assist with account security.
• Support store operations and customer check-ins.
• Upsell accessories and digital services where appropriate.

Skills

Communication

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical and operational resource, helping to maintain a clean and friendly store environment while guiding customers through activation, education, and troubleshooting.

The RSA will demonstrate device features, assist with account security, and help with on-demand deliveries and upsell