Mobile Devices & Customer Experience Specialist

Comcast (CC) of Willow Grove; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team in delivering a best-in-class customer experience across mobile and related services. You will activate devices, educate customers, troubleshoot, and assist with returns while maintaining a clean, welcoming store.

You are a go-to technical and operational resource, helping customers leave with confidence about Comcast products and services, and contributing to positive sales outcomes.

Qualifications

• Excellent communication and customer service skills.
• Ability to learn technical concepts and explain clearly.
• Strong problem solving and troubleshooting abilities.
• Willingness to learn and adapt in a fast-paced retail environment.
• High School Diploma or GED required.

Responsibilities

• Activate devices and BYOD onboarding with white-glove service.
• Educate customers on tablet setup and connectivity options.
• Handle activations, troubleshooting, and escalations.
• Assist with returns, exchanges, and warranty processes.
• Maintain store cleanliness and visual standards.
• Support on-demand deliveries and upsell opportunities.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team in delivering a best-in-class customer experience across mobile and related services. You will activate devices, educate customers, troubleshoot, and assist with returns while maintaining a clean, welcoming store.

You are a go-to technical and operational resource, helping customers leave with confidence about Comcast products and services, and contributing to positive sales outcomes.