Mobile Retail Specialist — White-Glove Tech Support

Comcast Resume; Lakewood (CO); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team in delivering a best-in-class customer experience across mobile activations, education, and troubleshooting. You will help maintain a clean store environment and assist with operational priorities to ensure customers leave confident and excited about Comcast products and services.

Primary responsibilities focus on activations, customer education, device setup, and consistent upsell opportunities while

Formación

• High school diploma or GED required.
• 0-2 years of experience in customer service or retail preferred.
• Strong communication and problem-solving skills expected.

Responsabilidades

• Provide a white-glove experience activating new devices or BYOD to the network.
• Educate customers on accessories and add-ons to drive revenue.
• Troubleshoot device or service issues and assist with account security and recoveries.

Conocimientos

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Educación

High School Diploma / GED

Descripción del empleo

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team in delivering a best-in-class customer experience across mobile activations, education, and troubleshooting. You will help maintain a clean store environment and assist with operational priorities to ensure customers leave confident and excited about Comcast products and services.

Primary responsibilities focus on activations, customer education, device setup, and consistent upsell opportunities while