Retail Mobile Activation & Support Specialist

Comcast; Cape Coral (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team across mobile activations, education, and customer service. This role acts as a technical and operational resource, helping maintain a clean, inviting store and ensuring customers leave confident in Comcast products and services.

You will activate devices, guide setup, assist with account security, upsell accessories, and resolve escalations using available tools.

Qualifications

• High School Diploma / GED.
• 0-2 years of relevant work experience.
• Strong communication and interpersonal skills.

Responsibilities

• Provide white-glove mobile activations and customer education.
• Troubleshoot device and service issues for customers.
• Assist with store resets, merchandising, and inventory checks.
• Support check-in, upsell accessories, and upsell opportunities.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team across mobile activations, education, and customer service. This role acts as a technical and operational resource, helping maintain a clean, inviting store and ensuring customers leave confident in Comcast products and services.

You will activate devices, guide setup, assist with account security, upsell accessories, and resolve escalations using available tools.