Mobile Activation & Support Specialist

Comcast (CC) of Willow Grove; Miami (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team with a best-in-class customer experience across mobile, operational and transactional activities. You will act as a go-to tech resource, assist with activations, troubleshooting, and upsell opportunities to enhance customer satisfaction.

The role emphasizes strong communication, teamwork and a proactive approach to learning Comcast products and services.

Qualifications

• Customer service experience is preferred.
• Ability to learn device setup and activation processes.
• Comfort working in a retail environment and meeting goals.

Responsibilities

• Assist customers with in-store mobile activations and education.
• Troubleshoot basic device issues and support account access.
• Operate and manage on-premise equipment and store displays.
• Support on-demand deliveries and upsell accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team with a best-in-class customer experience across mobile, operational and transactional activities. You will act as a go-to tech resource, assist with activations, troubleshooting, and upsell opportunities to enhance customer satisfaction.

The role emphasizes strong communication, teamwork and a proactive approach to learning Comcast products and services.