Mobile Activation & Support Specialist

Comcast; Grand Rapids (MI); On-site; USD 21,000 - 25,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile.

You will handle activations, education, troubleshooting, and escalations, while assisting with priorities to ensure customers leave confident and

Qualifications

• Customer service or retail experience preferred.
• Ability to explain technology concepts clearly.
• Willingness to learn Comcast products and processes.
• Strong multitasking in a fast-paced environment.

Responsibilities

• Assist customers with mobile activations and setup.
• Troubleshoot basic device issues and account security.
• Maintain store cleanliness, displays, and stock.
• Upsell accessories and add-ons where appropriate.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Communication

Resilience

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile.

You will handle activations, education, troubleshooting, and escalations, while assisting with priorities to ensure customers leave confident and