Mobile Activation & Support Specialist

Comcast Corporation; Memphis (TN); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Comcast Corporation is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile products and services.

You will handle activations, education, troubleshooting, and escalations to ensure customers leave confident

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience preferred.
• Demonstrated customer service orientation and communication skills.

Responsibilities

• Handle mobile activations and educate customers on devices and services.
• Troubleshoot device/service issues and assist with account security and password resets.
• Assist with on-demand deliveries, upsell accessories, and maintain clean store environment.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast Corporation is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile products and services.

You will handle activations, education, troubleshooting, and escalations to ensure customers leave confident