Mobile Retail Specialist — Activation & Support

Comcast; Santa Fe (NM); On-site; USD 23,000 - 26,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile activations, education, and daily operations. You will act as a go-to technical resource, helping customers with activations, troubleshooting, and service inquiries.

The role emphasizes mobile-focused duties, in-store demonstrations, and efficient transactions, while promoting Comcast products and digital tools.

Qualifications

• High School diploma or GED required.
• 0-2 years relevant work experience preferred.

Responsibilities

• Activate new devices and BYOD, guiding setup and connectivity.
• Educate customers on accessories and upsell opportunities.
• Troubleshoot device or service issues and handle escalations.
• Assist with transfers, password resets, and SIM/eSIM setup.
• Ensure store cleanliness, merchandise, and proper inventory handling.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Critical Thinking

Problem Solving

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile activations, education, and daily operations. You will act as a go-to technical resource, helping customers with activations, troubleshooting, and service inquiries.

The role emphasizes mobile-focused duties, in-store demonstrations, and efficient transactions, while promoting Comcast products and digital tools.