Mobile Retail Specialist: Activations & Support

Comcast; Germantown (TN); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping maintain a clean and efficient store environment and providing exceptional customer support for mobile products and services.

Responsibilities include mobile activations, education, troubleshooting, and escalations, with a focus on customer confidence and

Qualifications

• Customer-focused attitude and strong communication.
• Ability to learn technology and product details.
• Demonstrates teamwork and initiative.

Responsibilities

• Activate devices and educate customers on setup.
• Troubleshoot and resolve issues.
• Process returns and exchanges per policy.
• Assist with on-demand deliveries and upsell accessories.

Skills

Customer focus

Workplace organization

Technical knowledge

Teamwork

Self-motivation

Critical thinking

Problem solving

Resilience

Communication

Professional integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping maintain a clean and efficient store environment and providing exceptional customer support for mobile products and services.

Responsibilities include mobile activations, education, troubleshooting, and escalations, with a focus on customer confidence and