Mobile Retail Tech & Activation Specialist

Comcast (CC) of Willow Grove; Lakewood (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Benefits

Job summary

Comcast is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience. You will handle activations, education, troubleshooting, and escalations while maintaining a clean, welcoming environment.

The position emphasizes device activation, customer guidance, and efficient operations to maximize satisfaction and revenue. Strong tech enthusiasm and teamwork are valued in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Assist with mobile activations and customer education to ensure a smooth experience.
• Troubleshoot and resolve basic device and account issues for customers.
• Activate and configure devices, transfers, resets, and upsell opportunities.

Skills

Communication

Customer-Focused

Problem Solving

Teamwork

Technical Knowledge

Resilience

Self Motivation

Critical Thinking

Professional Integrity

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience. You will handle activations, education, troubleshooting, and escalations while maintaining a clean, welcoming environment.

The position emphasizes device activation, customer guidance, and efficient operations to maximize satisfaction and revenue. Strong tech enthusiasm and teamwork are valued in a fast-paced setting.