Mobile Activation & Support Specialist

Comcast; Miami (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations, and transactions. You will be a go-to technical and operational resource, helping with device activations, customer education, and troubleshooting to ensure customers leave confident with Comcast products.

As part of the team, you will assist with activations, education, and upsell opportunities while maintaining a clean, organized store environment

Qualifications

• Customer-focused mindset with strong communication
• Proactive team player with reliability

Responsibilities

• Mobile activations & education for customers
• Troubleshooting and escalations for mobile services
• Assist customers with transferring data and device setup
• Handle on-demand deliveries and upsell accessories where possible
• Maintain store cleanliness, merchandising, and inventory integrity
• Process returns and warranty claims per policy

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking Problem Solving

Resilience

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations, and transactions. You will be a go-to technical and operational resource, helping with device activations, customer education, and troubleshooting to ensure customers leave confident with Comcast products.

As part of the team, you will assist with activations, education, and upsell opportunities while maintaining a clean, organized store environment