Retail Mobile Specialist – Activation & Support

Comcast; Algonquin (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to support store teams across mobile activation, education, and daily operations. As a go-to tech resource, you will help customers set up devices, transfer data, and understand accessories while ensuring a clean, welcoming environment.

You will handle escalations, assist with returns, and promote digital options while embodying Comcast's customer-first principles.

Qualifications

• 0-2 years of relevant retail or customer-service experience.
• High School Diploma or GED.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced store environment.

Responsibilities

• Assist customers with mobile activations and device setup.
• Educate customers on accessories and add-ons to boost sales.
• Troubleshoot basic device issues and handle escalations.
• Process returns and exchanges per policy.
• Maintain clean, organized store displays and inventory.
• Support on-demand deliveries and upsell opportunities.
• Deliver exceptional customer experience and follow Comcast principles.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to support store teams across mobile activation, education, and daily operations. As a go-to tech resource, you will help customers set up devices, transfer data, and understand accessories while ensuring a clean, welcoming environment.

You will handle escalations, assist with returns, and promote digital options while embodying Comcast's customer-first principles.