Mobile Activation & Support Specialist

Comcast Advertising; Grand Rapids (MI); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Comcast is hiring for a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to resource for activation, education, troubleshooting, and customer support of Comcast products and services.

The role involves assisting with activations, device setup, and educating customers on accessories, while handling escalations and ensuring a clean, accessible store environment.

Qualifications

• Strong communication skills for customer interactions.
• Ability to troubleshoot and resolve issues efficiently.
• Comfort with technology and devices.

Responsibilities

• Mobile activations and customer education for devices and wearables.
• Troubleshoot and resolve escalated device/service issues.
• Assist with account security, password resets, and data transfers.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring for a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to resource for activation, education, troubleshooting, and customer support of Comcast products and services.

The role involves assisting with activations, device setup, and educating customers on accessories, while handling escalations and ensuring a clean, accessible store environment.