Mobile Activation & Tech Support Specialist

Comcast; Salem (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team across mobile activation, education, troubleshooting, and customer support. You’ll help maintain a clean, engaging store environment and assist with operations to ensure customers leave confident about Comcast products.

This role emphasizes hands‑on device setup, upsell opportunities, and delivering a white‑glove customer experience in a fast‑paced retail setting.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant retail/mobile service experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot and resolve account issues and escalations.
• Support transactions and store operations, including returns and upsell opportunities.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Critical Thinking

Problem Solving

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team across mobile activation, education, troubleshooting, and customer support. You’ll help maintain a clean, engaging store environment and assist with operations to ensure customers leave confident about Comcast products.

This role emphasizes hands‑on device setup, upsell opportunities, and delivering a white‑glove customer experience in a fast‑paced retail setting.