Retail Lead - Store & Production Operations

Goodwill of Central and Coastal Virginia in; Mechanicsville (VA); Sur place; USD 17 000 - 21 000; Plein temps

Résumé du poste

Goodwill of Central and Coastal Virginia in Mechanicsville is seeking a Retail Lead Associate to help run a busy store, donation site, and in-store production area. In the absence of store leadership, this role directs tasks and maintains guest service standards.

You’ll monitor associates, ensure cleanliness and visual merchandising, participate in production as needed, and use daily reports to identify trends. Evening and weekend availability is expected.

Qualifications

• Experience leading a team or supervising others.
• Ability to analyze store performance and feedback.
• Willingness to work evenings/weekends.

Responsabilités

• Run store operations in the absence of store/assistant manager.
• Monitor associates toward goals and production targets.
• Participate in production to meet store goals when needed.
• Maintain cleanliness and visual merchandising standards.
• Provide exemplary customer service and set a professional example.
• Assist management with onboarding, meetings and appraisals.
• Gather customer and associate feedback and act on it.
• Utilize daily sales and reports to track activity and identify trends.
• Submit closing, incident, risk training, and Kronos reports on time when ROM/RAM are absent.
• Communicate with supervisors regarding operational and personnel issues.
• Look for efficiencies and opportunities to improve processes and people development.
• Participate in meetings and ongoing training.

Connaissances

Leadership

Customer service

Communication

Team leadership

Formation

High School Diploma or GED preferred

Outils

Kronos

Description du poste

Goodwill of Central and Coastal Virginia in Mechanicsville is seeking a Retail Lead Associate to help run a busy store, donation site, and in-store production area. In the absence of store leadership, this role directs tasks and maintains guest service standards.

You’ll monitor associates, ensure cleanliness and visual merchandising, participate in production as needed, and use daily reports to identify trends. Evening and weekend availability is expected.