Store Operations Lead - Retail & Customer Service

Goodwill of Central and Coastal Virginia; Williamsburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a capable leader to help run a store, donation site and in-store production area. As acting manager in the absence of the Store Manager and Assistant Manager, you will direct tasks and monitor performance to meet goals.

You will communicate with management, train staff, review reports, and pursue continuous improvements to deliver excellent service and maintain cleanliness and visual standards for customers and associates alike.

Qualifications

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• 1 Year experience in a leadership role preferred.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Responsibilities

• Run store operations in the absence of the store and assistant manager, including front end and production areas.
• Monitor progress of associates toward goals, production and Round Up; utilize daily reports to identify trends.
• Participate in production to meet store goals as needed.
• Maintain high standards of cleanliness and visual merchandise; model customer service.
• Promote Goodwill's standards of exceptional service internally and externally.
• Assist management with onboarding, meetings, check-ins and appraisals.
• Solicit feedback from customers and associates and act on it.
• Use management reports to determine store activity and trends.
• Submit closing reports and relevant documentation in the absence of ROM/RAM.
• Communicate with supervisor and management about store operations and personnel issues.
• Identify opportunities to improve efficiency, processes, and people development.
• Fully participate in meetings and training opportunities.

Skills

Leadership

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia is seeking a capable leader to help run a store, donation site and in-store production area. As acting manager in the absence of the Store Manager and Assistant Manager, you will direct tasks and monitor performance to meet goals.

You will communicate with management, train staff, review reports, and pursue continuous improvements to deliver excellent service and maintain cleanliness and visual standards for customers and associates alike.