Retail Operations Lead & Team Champion

Goodwill of Central and Coastal Virginia; Suffolk (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a role to help lead a retail location, donation site, and in-store production facility. In the absence of store leadership, you will direct tasks for associates, ensure production and cleanliness standards, and uphold exceptional customer service.

You will assist with onboarding, meetings, appraisals, and daily reporting to monitor performance and trends. This position requires flexibility for evenings/weekends. Equal opportunity employer.

Qualifications

• High School Diploma or GED preferred; combination of education and work experience considered.
• 1 year of leadership experience preferred.
• No professional certifications required.

Responsibilities

• Lead store operations in the absence of store/assistant manager, covering front end and production areas.
• Monitor associates' progress toward goals, including production and Round Up.
• Participate in production when needed to reach store goals.
• Maintain high standards of cleanliness and visual merchandise presentation.
• Demonstrate exceptional customer service as the standard for the team.
• Assist store management with onboarding, monthly meetings, check-ins and appraisals.
• Solicit feedback from customers and associates, and act on it.
• Utilize reports to monitor store activity and identify trends.
• Submit closing and other required reports in absence of ROM and RAM.
• Communicate with supervisors and management about store operations and personnel issues.
• Look for opportunities to improve efficiencies, processes, and people development.
• Fully participate in meetings and learning opportunities.

Skills

Leadership

Customer service

Communication

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia is seeking a role to help lead a retail location, donation site, and in-store production facility. In the absence of store leadership, you will direct tasks for associates, ensure production and cleanliness standards, and uphold exceptional customer service.

You will assist with onboarding, meetings, appraisals, and daily reporting to monitor performance and trends. This position requires flexibility for evenings/weekends. Equal opportunity employer.