Retail Store Lead - Operations & Service

Goodwill of Central and Coastal Virginia; Mechanicsville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Store Supervisor to help lead a retail location, donation site, and production facility. In the absence of store leadership, you will direct staff to meet goals, document issues, and model professional conduct.

You will promote exceptional customer service, oversee personnel, and ensure cleanliness and accurate reporting while coordinating with management. Evening and weekend availability may be required.

Qualifications

• 1 year of leadership experience preferred.
• Strong customer focus and communication skills.
• Ability to manage store operations and personnel in absence of managers.

Responsibilities

• Run store operations in absence of store and assistant managers.
• Monitor progress of associates toward individual goals and production targets.
• Maintain high standards of cleanliness and visual merchandise presentation.
• Provide ongoing communication with management; participate in onboarding, meetings and appraisals.
• Solicit feedback from customers and associates; act on it to improve operations.
• Submit closing reports and required documentation in a timely manner when leadership is absent.

Skills

Leadership

Customer service

Communication

Team motivation

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia is seeking a Store Supervisor to help lead a retail location, donation site, and production facility. In the absence of store leadership, you will direct staff to meet goals, document issues, and model professional conduct.

You will promote exceptional customer service, oversee personnel, and ensure cleanliness and accurate reporting while coordinating with management. Evening and weekend availability may be required.