Retail Lead: Drive Store Ops & Customer Experience

Goodwill of Central and Coastal Virginia in; Colonial Heights (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill of Central and Coastal Virginia in Colonial Heights is seeking a Retail Lead Associate to help run the store, donation site and in-store production in the absence of leadership. You will supervise associates, monitor performance, ensure cleanliness and strong customer service, and collaborate with management on onboarding, meetings and process improvements.

Evening/weekend availability is required.

Qualifications

• High School Diploma or GED preferred or equivalent experience.
• Minimum 1 year in a leadership role preferred.
• Must pass a criminal background check.
• Ability to supervise and communicate with store associates.

Responsibilities

• Run store operations in the absence of store and assistant manager.
• Monitor associates' progress toward goals using daily reports.
• Participate in production to meet store goals.
• Maintain cleanliness and visual merchandising standards.
• Promote exceptional customer service internally and externally.
• Assist management with onboarding, meetings and appraisals.
• Solicit feedback from customers and staff and act on it.
• Utilize daily sales, production and reports to identify trends.
• Submit closing, incident and Kronos documentation on time when needed.
• Communicate with supervisor and management about issues.
• Seek opportunities to improve efficiency and processes.
• Fully participate in meetings and training opportunities.

Skills

Store leadership

Customer service

Team supervision

Production planning

Kronos

Education

High School Diploma or GED

Tools

Kronos

Job description

Goodwill of Central and Coastal Virginia in Colonial Heights is seeking a Retail Lead Associate to help run the store, donation site and in-store production in the absence of leadership. You will supervise associates, monitor performance, ensure cleanliness and strong customer service, and collaborate with management on onboarding, meetings and process improvements.

Evening/weekend availability is required.