Retail Lead & Operations Supervisor

Goodwill of Central and Coastal Virginia; Colonial Heights (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a capable leader to help run a busy retail location, donation site, and production area in Colonial Heights. In the absence of the store and assistant store manager, you will direct tasks of associates to meet store goals and document personnel issues for review with management.

You will promote Goodwill's standards of exceptional customer service, ensure cleanliness and visual presentation, and communicate effectively with the management team.

Qualifications

• High School Diploma or GED preferred.
• 1 Year leadership experience preferred.

Responsibilities

• Run store operations in the absence of store/assistant managers, including front end and production areas.
• Monitor associates' progress toward goals and production targets.
• Ensure cleanliness and visual merchandise standards at all times; exemplify customer service.
• Support management with onboarding, meetings, check-ins and appraisals.
• Collect feedback and act on it; use reports to identify trends and opportunities.

Skills

Leadership

Customer Service

Communication

Team supervision

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia is seeking a capable leader to help run a busy retail location, donation site, and production area in Colonial Heights. In the absence of the store and assistant store manager, you will direct tasks of associates to meet store goals and document personnel issues for review with management.

You will promote Goodwill's standards of exceptional customer service, ensure cleanliness and visual presentation, and communicate effectively with the management team.