Retail Lead: Store Ops & Guest Experience

GOODWILL OF CENTRAL AND COASTAL VIRGINIA INC; Colonial Heights (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

GOODWILL OF CENTRAL AND COASTAL VIRGINIA INC. is seeking a Retail Lead Associate to help run a Goodwill retail location, donation site, and in-store production facility in Colonial Heights, VA.

The role supports store leadership in the absence of the store and assistant manager, ensuring front-end and production activities run smoothly. The position requires leading associates, meeting goals, maintaining cleanliness and presentation standards, and promoting exceptional customer service.

Qualifications

• High School Diploma or GED preferred.
• 1 Year experience in a leadership role preferred.
• No professional certifications required.
• Criminal background check is required for this position.

Responsibilities

• Responsible for running the store operations in the absence of the store and assistant manager, including front end and production area activities.
• Monitors progress of associates relative to goals, including production and Round Up.
• Participates in production as required to meet store goals.
• Maintains high standards of cleanliness and visual merchandise presentation.
• Promotes Goodwill’s standards of exceptional customer service both internally and externally.
• Assists management with onboarding, monthly meetings, check-ins and appraisals.
• Solicits customer and associate feedback and acts on it.
• Utilizes management information tools to measure store activity and identify trends.
• Submits closing reports, accident reports, risk training reports, Kronos documentation on time in the absence of ROM and RAM.
• Communicates with supervisor and management about store operations and personnel issues.
• Seeks opportunities to improve store efficiency and processes, and participates in meetings and training.

Skills

Leadership

Customer focus

Communication

Team leadership

Problem solving

Education

High School Diploma or GED preferred

Job description

GOODWILL OF CENTRAL AND COASTAL VIRGINIA INC. is seeking a Retail Lead Associate to help run a Goodwill retail location, donation site, and in-store production facility in Colonial Heights, VA.

The role supports store leadership in the absence of the store and assistant manager, ensuring front-end and production activities run smoothly. The position requires leading associates, meeting goals, maintaining cleanliness and presentation standards, and promoting exceptional customer service.