Retail Lead: Elevate Store Ops & Service

Goodwill of Central and Coastal Virginia in; Newport News (VA); On-site; USD 34,000 - 48,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Lead Associate in Newport News (Finance) to help run a Goodwill retail location and related facilities in the absence of leadership. You will guide associates, manage daily operations, and uphold customer service excellence.

The role emphasizes leadership, operations oversight, and collaboration with management to meet store goals, while ensuring safety, cleanliness, and compliance with policies.

Qualifications

• High School Diploma or GED preferred; combination of education and experience considered.
• Leadership experience is preferred for this role.
• No professional certifications are required for this position.
• Criminal background check will be conducted.

Responsibilities

• Run store operations in the absence of store/assistant manager in front end and production areas.
• Monitor associates' progress toward goals, including production and Round Up.
• Participate in production as needed to meet store goals.
• Maintain cleanliness and visual merchandise standards at all times.
• Provide exceptional customer service and model standards for the team.
• Support store management with onboarding, meetings and evaluations.
• Collect and act on customer and associate feedback.
• Use sales and reports to identify trends and inform decisions.
• Submit closing, accident, risk training and Kronos reports on time.
• Communicate proactively with supervisors and management on issues.
• Seek opportunities to improve efficiencies, processes, and people development.

Skills

Leadership

Customer Service

Operations

Education

High School Diploma or GED

1 Year leadership experience

Job description

Goodwill of Central and Coastal Virginia is seeking a Retail Lead Associate in Newport News (Finance) to help run a Goodwill retail location and related facilities in the absence of leadership. You will guide associates, manage daily operations, and uphold customer service excellence.

The role emphasizes leadership, operations oversight, and collaboration with management to meet store goals, while ensuring safety, cleanliness, and compliance with policies.