Retail Lead: Fan Experience & Game Night Ops

Fanatics Commerce; Tampa (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Fanatics Commerce in Tampa, FL, is seeking a Retail Lead to drive sales and fan experiences through bold leadership and execution. You will leverage data, automation, and store operations to deliver consistent in-game and in-store results.

You will supervise and train Retail Associates, manage daily operations, and act as Manager on Duty as needed, partnering with leadership to hit targets while maintaining the Fanatics standard of service.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move merchandise weighing up to 25 pounds.
• High school diploma or equivalent experience preferred.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines).
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time).
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
• Understands Fanatics Values and how they relate to their role.
• Perform ‘Manager on Duty responsibilities’ as needed.
• Identify opportunities to improve processes, products, or fan experiences.
• Apply creative thinking and new approaches to solve complex challenges.
• Act with urgency and adapt quickly in a fast-paced, high-growth environment.
• Collaborate cross-functionally to drive shared goals and team outcomes.
• Build strong partnerships across the organization to deliver results.

Skills

Communication

Teamwork

Customer service

Reliability

Punctuality

Flexibility

Physical stamina

Education

High school diploma

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce in Tampa, FL, is seeking a Retail Lead to drive sales and fan experiences through bold leadership and execution. You will leverage data, automation, and store operations to deliver consistent in-game and in-store results.

You will supervise and train Retail Associates, manage daily operations, and act as Manager on Duty as needed, partnering with leadership to hit targets while maintaining the Fanatics standard of service.