Retail Lead: Fan-First Store Ops & Leadership

Fanatics Commerce; San Francisco (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Fanatics Commerce is a global leader in licensed sports merchandise seeking a Retail Lead to drive sales and fan experiences through bold leadership and execution. The role emphasizes data, automation, and AI-enabled insights, with home game shifts and in-game support as core responsibilities.

Success is measured by delivering results through bold capabilities and measurable outcomes, collaborating with leadership to meet revenue targets and fan engagement goals, and ensuring an exemplary fan

Qualifications

• Previous retail, customer service, or hospitality experience preferred.
• Able to work evenings, weekends, holidays, events.
• Reliable attendance and punctuality.
• Strong communication and teamwork skills.
• Comfortable standing and lifting up to 25 pounds.

Responsibilities

• Drive sales through consistent execution of daily operations.
• Support back-of-house operations and stockroom organization.
• Collaborate with leadership on revenue targets and store metrics.
• Provide training and coaching to Retail Associates.
• Ensure an exemplary fan experience.

Skills

Retail experience

Customer service

Hospitality

Flexibility

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Fanatics Commerce is a global leader in licensed sports merchandise seeking a Retail Lead to drive sales and fan experiences through bold leadership and execution. The role emphasizes data, automation, and AI-enabled insights, with home game shifts and in-game support as core responsibilities.

Success is measured by delivering results through bold capabilities and measurable outcomes, collaborating with leadership to meet revenue targets and fan engagement goals, and ensuring an exemplary fan