Retail Lead: Fan Experience & Operations

Fanatics Commerce; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Fanatics Commerce leads licensed sports merchandise globally and delivers iconic fan experiences across digital and physical channels. The Retail Lead role focuses on bold leadership, data-driven execution, and ensuring top-notch fan experiences during home games and events.

Key responsibilities include driving daily operations, coaching Retail Associates, and partnering with leadership to hit revenue targets with urgency in a fast-growing retail environment.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.
• High school diploma or equivalent experience preferred.

Responsibilities

• Drive sales results through consistent execution of daily operations.
• Support back-of-house operations; maintain stockroom organization.
• Work with retail systems and payment devices; ensure smooth checkout experiences.
• Collaborate with leadership when deciding on revenue targets, per cap, and UPT.
• Provide training and assistance to Retail Associates to ensure fan experience.
• Perform Manager on Duty responsibilities as needed.

Skills

Retail operations

Customer service

Communication

Teamwork

Flexible schedule

Attendance

Education

High school diploma or equivalent

Tools

OpSuite5.0

CAYAN

POS systems

Job description

Fanatics Commerce leads licensed sports merchandise globally and delivers iconic fan experiences across digital and physical channels. The Retail Lead role focuses on bold leadership, data-driven execution, and ensuring top-notch fan experiences during home games and events.

Key responsibilities include driving daily operations, coaching Retail Associates, and partnering with leadership to hit revenue targets with urgency in a fast-growing retail environment.