Retail Lead: Fan Experience & Operations

Fanatics Commerce; Santa Clara (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Fanatics Commerce is seeking individuals for a fast-paced retail role focused on delivering an exceptional fan experience. You will help drive sales through daily operations, support stockroom processes, and work with checkout systems and inventory tools.

This position emphasizes training, leadership on shift, and collaboration with store teams to achieve targets. The role requires flexibility for evenings, weekends, holidays, and game days.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines).
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time).
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
• Understands Fanatics Values and how they relate to their role.
• Perform ‘Manager on Duty responsibilities’ as needed.
• Collaborate cross-functionally to drive shared goals and team outcomes.

Skills

Retail experience

Customer service

Communication skills

Teamwork

Flexible schedule

Professional appearance

Education

High school diploma or equivalent experience

Job description

Fanatics Commerce is seeking individuals for a fast-paced retail role focused on delivering an exceptional fan experience. You will help drive sales through daily operations, support stockroom processes, and work with checkout systems and inventory tools.

This position emphasizes training, leadership on shift, and collaboration with store teams to achieve targets. The role requires flexibility for evenings, weekends, holidays, and game days.