Retail Lead - Fan Experience & Operations

Fanatics Commerce; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experience through bold leadership and execution excellence. The role uses data, automation, and AI-enabled insights, with home game shifts as a core duty.

You will collaborate with leadership to optimize in-store operations, inventory, and guest service, ensuring a high-energy, fan-first environment. Ideal candidates bring prior retail or hospitality experience, strong communication, reliability, and the ability to work flexible

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence.

Skills

Retail experience

Customer service

Hospitality experience

Flexible schedule

Communication

Teamwork

Attendance reliability

Education

High school diploma or equivalent experience

Job description

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experience through bold leadership and execution excellence. The role uses data, automation, and AI-enabled insights, with home game shifts as a core duty.

You will collaborate with leadership to optimize in-store operations, inventory, and guest service, ensuring a high-energy, fan-first environment. Ideal candidates bring prior retail or hospitality experience, strong communication, reliability, and the ability to work flexible